Student Support FAQs 

Q. Why might a student come to the support services office?
A. There are so many different reasons students ask for help: often a teacher, or advisor, or another student has suggested it. It may be that a student notices that his study habits and strategies aren’t successful in a new grade level or with particular material. Some students are curious about how their learning profiles might work to their advantage in a particular subject.

Q.  Why might a parent contact the support services office?
For all the same reasons a student might, or perhaps because he or she is observing patterns of behavior at home that are limiting the student—not finishing work, sudden drop in grades or interest in a subject, or a difficulty demonstrating knowledge on tests. Sometimes it’s easiest for students to stop by the office during lunch or a free period. If that is not convenient, send us an email and we’ll make a point to find time to talk. Parents should feel free to call or email and we will get back to you.

Q. How does Support Services work with teachers and other administrators to help a student?
Because our goal is for students to be successful in the classroom, the teacher’s observations and suggestions are very important. Understanding a student’s work across the curriculum also helps us see what techniques or habits are working well for a student. Our ability to share information about an individual student’s learning profile is helpful for teachers as they respond to questions or give feedback to the student. While formal assessment reports or results of testing are kept secure and confidential, we make sure that teachers and administrators know the relevant information to support a student in his classes.
Q. How does Support Services work with professionals outside the school to help students?
In partnership with families, we sometimes make referrals to professionals within the educational community such as psychologists and educational therapists. When students are working with outside support, it is most helpful when those professionals have a relationship with the school. Sometimes this means working with multiple classroom teachers, support services and administrators; often Kitty and Wendy are in the best position to coordinate the communication between home, school and professional support.



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11600 Magnolia Blvd North Hollywood, CA 91601-3015
Oakwood Secondary Campus 818-732-3000
Oakwood Elementary Campus 818-732-3500